Confluence failing to start

[SherazadeC]

Hello,

I'm very new to Confluence and I'm currently trying to create a staging version of a production environment. I'm working on RedHat Linux servers.
I've followed the documentation to do so, and have copied the home directory and installation directory of the production environment to a different physical server for the staging env. 

After trying to start confluence with the right system parameters, confluence has failed. When I check the logs, I get this : 

-- Unit confluence.service has begun starting up.
Nov 19 17:02:25 <hostname>start-confluence.sh[30501]: To run Confluence in the foreground, start the server with start-confluence.sh -fg
Nov 19 17:02:25 <hostname>start-confluence.sh[30501]: Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user
Nov 19 17:02:25 <hostname>systemd[1]: confluence.service: control process exited, code=exited status=1
Nov 19 17:02:25 <hostname> systemd[1]: Failed to start Confluence.
-- Subject: Unit confluence.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit confluence.service has failed.
--
-- The result is failed.
Nov 19 17:02:25 <hostname> systemd[1]: Unit confluence.service entered failed state.
Nov 19 17:02:25 <hostname> systemd[1]: confluence.service failed.
Nov 19 17:02:25 <hostname> polkitd[791]: Unregistered Authentication Agent for unix-process:30495:21877053 (system bus name :1.661, object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) 053 (system bus name :1.661 [/usr/bin/pkttyagent --notify-fd 5 --fallback], object path /org/freedesktop/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8) (disconnected from bus)

I have no idea where to start looking for a solution and need all the help I can get,

Thanks.

[Pete Singleton · Accepted solution]

I'd guess it's down to the user you are trying to use to start the service:

Confluence has been installed to run as confluence1 so please sudo run this to enable switching to that user

So either login or su to user confluence1 before starting.

[SherazadeC]

Thank you

[Sonja Athing]

thx !  your comment reminded me this dev instance I'm supporting runs as confluence3