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Confluence had problems starting up

Eugene Filippovsky August 12, 2020

Hello, confluence suddenly stopped working and there is an error like this:

Could not load bootstrap from environment
2020-08-12 17:29:16 fatal IllegalStateException: File corrupted in chunk 3218287, expected page length 4..192, got 0 [1.4.196/6]

Confluence.jpg

I ask for your help, thanks

3 answers

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 17, 2020

Hello Eugene,

 Let's see how we can get you back up and running on Confluence.

Could you let me know about the database that you're using with Confluence? What type of database is it, and what's the version?

Please also confirm with me your Confluence version, and if you've upgraded recently.

Thank you!

Shannon

0 votes
Eugene Filippovsky August 13, 2020

I did it as indicated in the article, unfortunately this did not solve my problem, can I do something else? I would be very grateful for any help

0 votes
Sachin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 12, 2020

Hello @Eugene Filippovsky ,

Have you had a chance to look at the other posts, where users were having similar issue. There is an answer on below posts if you like to check it out and see if that helps you

- https://community.atlassian.com/t5/Confluence-questions/Could-not-load-bootstrap-from-environment-BootstrapException/qaq-p/990186
- https://community.atlassian.com/t5/Confluence-questions/Could-not-load-bootstrap-from-environment/qaq-p/768846

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