Confluence licence renewal process

[waruna kumarage]

Hi there,

 I have raised necessary paper work & paid invoices few months ago to get the Confluence  license renewed from 30 may 2017 to 30 May 2018 however when I logged into Confluence, I see the warning message of “You no longer have access Support”. Can you please advise.  

Thank you,

Waruna

[Nic Brough -Adaptavist-]

You have not copied your new licence key from your my.atlassian account and applied it to your Confluence server.

[waruna kumarage]

Hi Nic,

I have have copied the new licence key from my.atlassian account and  to the Confluence server however it is not taking it.

[Nic Brough -Adaptavist-]

"It is not taking it" is totally useless as a response.  The reply to that is simply "you're doing it wrong". 

Please, tell us what error(s) are you getting?

[Igor Sereda [ALM Works]]

Hi Waruna, is this about Atlassian Cloud or on-premise Confluence server?

[waruna kumarage]

Hi Igor,

it is on-premise Confluence server.

[Igor Sereda [ALM Works]]

Hi Waruna, thanks for the clarification. Nic Brough suggested there that you need to update the license key in the server. If the license is not accepted, please post a screenshot and describe your actions exactly, as well as the observed result.

Thanks!
Igor