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Confluence link is crashed and cannot access anymore

Chi Vo
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April 13, 2025

We are currently experiencing an issue with Confluence and are in need of your assistance. Specifically, there is one link crushed and we are unable to access it anymore. Before this error happThe attachment is the cause and Stack Trace. I hope your team help to check and advise how to resolve this issue as soon as possible. Thanks a lot.

Cause

javax.persistence.EntityNotFoundException: No row with the given identifier exists: [com.atlassian.confluence.pages.Comment#69573032] at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:111)

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1 answer

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3 votes
Answer accepted
sanam malleswari
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April 13, 2025

Hi @Chi Vo

Looks like the page is crashing because it's trying to load a deleted comment (EntityNotFoundException). You may need to contact Atlassian support to clean it up from the backend.
javax.persistence.EntityNotFoundException: No row with the given identifier exists: [com.atlassian.confluence.pages.Comment#69573032]

Chi Vo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 13, 2025

Hi sanam malleswari,

It seems that I do not have URL so I cannot raise a ticket to Atlassian support. How can I contact them?

Thanks for your answer.

https://support.atlassian.com/contact/#/

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