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Confluence page shown 'Preview unavailable' for the inserted images

Meenakshi Razdan July 16, 2023

For a few days, I am experiencing issues with my Confluence page.

1. "Preview Unavailable" - On my published confluence page most of the images are appearing as "Preview Unavailable" while in edit mode. Images inserted are huge and inserting again will be a huge work. This issue is happening frequently currently.

2. While editing the confluence page, suddenly my page gets hanged up showing the restoration issue and it does not allow me to publish my work. The only workaround is to close the page and re-edit. In this action, I lose all my previous work on the page.

I request you to please look into the issue urgently as we publish all our content on the Confluence page only.

Thanks.

1 answer

0 votes
Dan Breyen
Community Champion
July 17, 2023

Hi @Meenakshi Razdan were those pages copied by any chance?  There is an issue on Atlassian's Jira site (jira.atlassian.com) when copying pages.  CONFCLOUD-73527 There are a few other ticket regarding similar issues you could look at as well. 

I've heard of large confluence pages having issues when saving.  Not sure if this is your issue or not.  

You may want to create a support ticket with Atlassian (support.atlassian.com) if you are still having these issues. 

Hope that helps.

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