Confluence restoring stuck for hours

[Peng HU]

Hi community!

My company got a server license version of confluence. I overwrite the whole confluence by mistake. When I try to restore from a backup (27 Gb), the process is stuck for several hours. Should i just wait? The estimating time keep increasing, i am desperate now. Anybody encountered same situation?

Thanks in advance.

Peng

[Kishan Sharma]

Hi @Peng HU and Welcome to the Atlassian Community!

Personally I have not restored a backup that huge in size (27GB), but to start with I would check application log files (such as atlassian-confluence.log, which can be found in the <local-home>/logs directory, to see if there are any errors/warnings and if the backup is progressing. If you cannot wait and need urgent help you can also raise a support ticket to Atlassian Support who can guide you with this. 

[Peng HU]

Thank you Kishan. It seems the restoring is still processing, but very slowly. I checked the support, but their server version is discontinued so I can not renew my license...

[Kishan Sharma]

Ah ok, so atleast it is progressing. Which server version you are on ?

[Peng HU]

7.4.8

After a whole day of processing, some contents and index are back now. It is odd to me that the cpu is not busy at all...