Confluence shows actual Word field when I upload doc

[Ken Jacobs]

Confluence shows actual Word field when I upload doc

Screen capture of Word and PDF thumbnails.

Any way to get it to show updated field in thumbnail?

[AhmadDanial]

Hi there, Ken.

In the attempt to understand the issue that you are facing here between pdf and word document that was uploaded to the page, I tried to reproduce the issue on my end but did not encounter the same behavior.

Using the same document with different formats, I uploaded them into a page and this is what I am getting on my end.

While the way I reproduced it might be different from yours, I would like to clarify on the following questions:

• Is the same behavior observed across different pages in the same space as well as different spaces?
• Does it happen to this specific set of documents (.pdf and .doc) or any new documents that are being uploaded to the page?
• Was this working as intended previously? If yes, do you recall any recent changes done to the page / new third-party add-ons installation?
• Are the documents coming from the same source, meaning that they are saved as .doc and .pdf from the original document?
• Can you clarify on the detailed step by step to reproduce it in case I might have performed something differently or missed out on any specific steps?

Please keep me posted. Thank you.