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Confluence shows actual Word field when I upload doc

Ken Jacobs
Contributor
September 28, 2018

Confluence shows actual Word field when I upload doc

 

Screen capture of Word and PDF thumbnails.word field confluence.png

Any way to get it to show updated field in thumbnail?

1 answer

0 votes
AhmadDanial
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 30, 2018

Hi there, Ken.

In the attempt to understand the issue that you are facing here between pdf and word document that was uploaded to the page, I tried to reproduce the issue on my end but did not encounter the same behavior.

Using the same document with different formats, I uploaded them into a page and this is what I am getting on my end.

Screen Shot 2018-10-01 at 11.09.25.png

While the way I reproduced it might be different from yours, I would like to clarify on the following questions:

  • Is the same behavior observed across different pages in the same space as well as different spaces?
  • Does it happen to this specific set of documents (.pdf and .doc) or any new documents that are being uploaded to the page?
  • Was this working as intended previously? If yes, do you recall any recent changes done to the page / new third-party add-ons installation?
  • Are the documents coming from the same source, meaning that they are saved as .doc and .pdf from the original document?
  • Can you clarify on the detailed step by step to reproduce it in case I might have performed something differently or missed out on any specific steps?

Please keep me posted. Thank you.

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