Confluence shut down, can't restart, how to remove plug-in manually

[Kevin Buchs]

For some reason, our 3.5.1 instance stopped responding this afternoon sometime before 2pm. When we restart it, it responds briefly but then stops responding. We found one message related to a plug-in, but our attempts to uninstall the plug-in during the brief response period are failing (because it stops responding).

Here are some error messages from the log that we have been working with:

2012-09-26 16:59:24,402 ERROR Thread-1 confluence.conveyor.config.ConveyorConfigurationProvider addPackageOverride An action with the specified name already exists in the 'pages' package: checkforscaff; net.customware.confluence.plugin.scaffolding.actions.RedirectEditAction

2012-09-26 16:59:24,402 ERROR Thread-1 confluence.conveyor.config.ConveyorConfigurationProvider addPackageOverride An action with the specified name already exists in the 'pages' package: alteditpage; com.atlassian.confluence.pages.actions.EditPageAction

I can attach the latest log file, but clearly I need more to get the full picture and right now I have to wait on my sys admin to get those to me.

Can I manually uninstall the plug-in? Can you give me the procedure?

[SimonS · Accepted solution]

Hi Kevin,

You should be able to dig into the Confluence home directory and remove the jar files associated with the plugin to get it gone for now.

Check out this page:

https://confluence.atlassian.com/display/DOC/Removing+Malfunctioning+Plugins

Let us know the answer here if this works for you.

*forgot to mention that you will need full system access for these instructions.

-Simon

[Kevin Buchs]

Yes, this worked along with deeper measures of re-aligning the build # in the dB and the home directory and setting both to be consistent with the content. It was a real mess!