Confluence will not start

[Jerry Moseley]

Hi,

I am running Confluence on Red Hat Enterprise Linux version 6.1.  It has been running fine, however, I updated linux (yum update) and now Confluence will not start.

When I run start-confluence.sh -fg, it eventually shows this error:

07-Jun-2020 20:32:44.024 SEVERE [http-nio-8090-exec-3] org.apache.catalina.core.StandardHostValve.custom Exception Processing ErrorPage[errorCode=500, location=/500page.jsp]
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.confluence.plugin.servlet.filter.ServletFilterModuleContainerFilter.getServletModuleManager(ServletFilterModuleContainerFilter.java:23)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:62)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:468)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318)
at org.apache.catalina.core.StandardHostValve.custom(StandardHostValve.java:439)
at org.apache.catalina.core.StandardHostValve.status(StandardHostValve.java:305)
at org.apache.catalina.core.StandardHostValve.throwable(StandardHostValve.java:399)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:518)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:673)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1526)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1482)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
at com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:46)
at com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85)
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
... 29 more

I have looked around quite a bit and have no idea what the problem is.  Please help!  Thank you!

-Jerry

[Jerry Moseley · Accepted solution]

Actually, we can close this out.  I was able to find out how to reset my password.  Thank you all for your help.

[Jerry Moseley]

I ran through all the possibilities that I could think of and find online, including permission reassignments from running as root, with no fix.

I decide to move it to another server, since I was meaning to do that anyway, and get caught up on the latest version. 

The import seemed to go fine, but when other users could not login, I deleted the user server link in Jira with the intention of redoing it, since it was a different server name/instance/etc.

But now, I cannot login to the new instance either.  I am locked-out.  Is there a way that I can reset or null-out my password so that I can sign into confluence?

[Nic Brough -Adaptavist-]

There are a lot of root-causes to this message, but the most common ones are structural - wrong version of java, incorrect permissions, broken database connections and so-on.  My usual failure is to run an installer as the wrong person, which stomps on the permissions, but there's other causes.

To start with, run through https://confluence.atlassian.com/confkb/nullpointerexception-when-browsing-to-confluence-374997045.html - this will help you fix any of the more common ones.

[repi]

@Jerry Moseley 

Which packages were changed during the last linux update.
Was java also renewed?
Do you use the java runtime provided by the confluence or does the confluence access the jdk / jre installed by the linux system?

Which log is exactly from which log file?