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Could not load file - problem after conversion to new editor

Ole Seidel
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August 27, 2023

After converting a page from the legacy editor to the new editor most of my pdf attachements ar broken. Instead of showing a thumbnail I'm getting the error message "could not load file". I also cannot open it neither can I download it. 

Is there any solution for this? This bug really worries me.

1 answer

0 votes
Tomislav Tobijas
Community Champion
August 27, 2023

Hi Ole,

If you navigate to the page More actions > Attachments > Files, can you download PDF files from there?
If yes, you could probably use Attachments or PDF macros on the pages where previews are broken to display those attachments and make them downloadable via page view.

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