Embedded PDFS no longer work

[Jeffrey Manning]

Good day,

I had updated from 6.13.1 to 7.0.3 and I'm experiencing an issue with embedded pdfs not being rendered. 

https://www.screencast.com/t/JmiwRQlCkKpY

I've tried disabling plugins to see if that could be the cause, in addition to looking for other plugins that provide the same functionality with no luck so far.

[Shannon S]

Hi Jeffrey,

Welcome to Atlassian Community! It's nice to have you.

I think you could be running into one of these bugs: 

• CONFSERVER-36927 Some PDF unable to render by the PDF viewfile macro.
• CONFSERVER-59038 PDF macro doesn't load PDF content and returns an error.

Some things to consider:

1. Does this occur with all PDFs, or only certain ones?
2. Does this occur only when using the viewfile macro or also with the file preview? 
3. Check your Confluence Server Logs and see what message is returned when you try to load the PDF preview?

Thank you for your help!

Regards,

Shannon

[Jeffrey Manning]

Hi Shannon,

Thanks for the reply. To answer your questions:

1. This issue is occurring with all pdfs.

2. This issue is only occurring with the viewfile macro, The attachment can be viewed if I add a thumbnail.

3 I'm getting the following error in my log file when I open posts with PDFs embedded,

 https://www.screencast.com/t/1wRgOvok

[Shannon S]

Hi Jeffrey,

Thank you for your reply. I think you could be affected by one of these known bugs. Are you able to obtain more details regarding that error message? The snippet you sent is helpful but it appears to be lacking the error message that triggers the null pointer exception. If you look further up you should be able to get the rest of the stack trace, including the error message (marked by the word ERROR at the start.)

Regards,

Shannon

[Jeffrey Manning]

Hey Shannon,

I've managed to obtain the full error message, I hope this is more helpful. 

https://www.screencast.com/t/llWyR3mh

[Shannon S]

Jeffrey,

Thank you for that. This shows the same error from the bug I sent you earlier which is:

• CONFSERVER-36927 Some PDF unable to render by the PDF viewfile macro.

There's no workaround to get the viewfile macro working, so the solution at this time is to not use the ViewFile macro to display your PDF files.

Let me know if you have any questions about that.

Regards,

Shannon