Embedding the JIRA Collector form in Confluence Shows 2 Forms

[Rebecca Allen]

I want to arrange the fields, adjust the colors, style, etc.

[Shannon S]

Hello Rebecca,

There are a few ways that you can customize your issue collector. See Advanced use of the Jira Issue Collector for more details.

In terms of color customization, I am not aware of the way to do that, but we do have a feature request in order to gather interest:

• JRASERVER-63893

You could try using CSS or HTML to customize what you see, but built-in, I don't believe it's possible. I have tagged your post so that Marketplace vendors will see and if they have any suggestions, they can let you know here.

Let us know if you have any questions.

Regards,

Shannon

[Rebecca Allen]

Thank you!  I need to know if, after notification is triggered, I can force the user to enter the intended recipient?  For instance, there may be multiple approvers and different approvers for each user -

[Shannon S]

Hi Rebecca,

To clarify, I believe what you're asking is that when a user submits a question via Issue Collector, then they're forced to choose an approver? Is this correct?

Keep in mind that approvers are specific to Service Desk, and thus the collector isn't designed to perform that task with Service Desk. In addition, issues created via the Issue Collector won't have a requesttype set and will cause issues with Service Desk operating correctly.

I would recommend using the Customer Portal in these cases rather than an Issue Collector.

If you have any further questions about this, I would actually raise it as a new question, so that the title matches your question and more users can see it and help you with the exact issue. (Since your earlier question was about customization).

Regards,

Shannon