Error codes on some pages?

[Jeremiah Beaudry]

Several of our cloud hosted confluence pages are showing:

We’ve hit a snag

The issue should resolve on its own, but if it keeps happening, ask your admin to contact our support team and give them:

• The URL of this page
• The code associated with this error: dr7c7i

Does anyone know how this error will resolve? It's been a few days now and on the free support tier I guess we can't inquire with support. Is there Atlassian support people in here to see any of these queries? Could use a hand!

[Jessica · Accepted solution]

Hello Jeremiah,

Welcome to the Atlassian Community!

Since it is been a few days it is happening, we may need to check further on what could be triggering this error to happen there in your pages.

I have created the following support ticket on your behalf here: JST-676011

We may need access to your site there, but this is something you can approve on the support ticket. :)

We hope to hear from you soon there!

Kindest Regards,
Jessica

[Jeremiah Beaudry]

Hi Jessica! We've been tracking it closely since we use the wiki a lot and around 4PM my techs noticed it seemed to start working normally! Based on the timing of it, I would guess it had something to do with you making the ticket for us, but I never heard any response about what was fixed to make the problem go away. But thank you for taking the time and I'm grateful it's working!

[Jessica]

Hey Jeremiah,

Thank you for your reply and letting us know here!
I'm glad to hear it is no longer an issue for you and team.

I just saw that your team had another support ticket open on the same day as well, with the public bug Imported Spaces that contain a broken user will break the Space shared there.

It was identified rather quickly and it seems that it was just fixed yesterday (what a timing!) and you shouldn't experience any errors related to this issue. :)

If you need any help in the future again, please don't hesitate to ask us here or through the Support Channel!

Cheers,
Jessica