Failure Updating App

[John Appleton]

Whilst upgrading the SSO for Atlassian Data Center from 4.2.17 to 4.2.20 on Confluence 8.0.2, an error occurred. The error has resulted in Confluence being completely in-operable and displaying in plain text.

It reports Logo System Error and the diagnostic below.

Filter execution threw an exception

com/opensymphony/xwork/config/ConfigurationManager

I have restarted Confluence and the host server to no avail.

Has anybody got any ideas?

[Shekhar Gupta · Accepted solution]

We have log the issue as a bug in our public issue tracking system. Please see the following issue to keep track of this problem - we have shared the details on below bug ticket:

• CONFSERVER-81603:com/opensymphony/xwork/config/ConfigurationManager error with Confluence 8

[Joel Andrews]

Thanks @AAMIR ANSARI that worked for me!  I am not going to even bother reinstalling that app as I don't need it on server, using an alternate SSO method.

[togo]

Exact same issue on our site as well. Downgrading plugin resolved it.

[togo]

@AAMIR ANSARI : attached log to https://support.atlassian.com/requests/CSP-314073

[John Appleton]

Unfortunately, I can't downgrade because I can't access the Manage apps section of Confluence anymore.

[AAMIR ANSARI]

@togo I do not have access to the Atlassian Ticket. If you can paste the snippet of the error you are getting, I can check the plugin name and suggest some options.

[togo]

2023-01-13 08:08:38,954 INFO [http-nio-8090-exec-6] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog

Request Unique ID : e6f5aa5b-3113-4e5c-812d-f4b8821de7ed

--------------------------

JVM Stats

--------------------------

xmx = 2147483648

usedNonHeap = 559636632

availableHeap = 1174481376

availableNonHeap = -1

allocatedHeap = 2147483648

freeAllocatedHeap = 1174481376

maxNonHeap = -1

availablePermGen = 0

maxPermGen = -1

maxHeap = 2147483648

usedHeap = 973002272

usedPermGen = -1

xms = 2147483648

--------------------------

Request Information

--------------------------

URL: https://docs.xxxx.com/confluence/500page.jsp

Scheme: https

Server: docs.xxx.com

Port: 443

URI: /confluence/500page.jsp

Context Path: /confluence

Servlet Path: /500page.jsp

Path Info: null

Query String: targetStatus=current

--------------------------

Attributes

--------------------------

javax.servlet.forward.request_uri: /confluence/rest/experimental/relation/touched/from/user/current/to/content/214401903

javax.servlet.forward.context_path: /confluence

javax.servlet.forward.servlet_path: /rest

javax.servlet.forward.path_info: /experimental/relation/touched/from/user/current/to/content/214401903

javax.servlet.forward.query_string: targetStatus=current

javax.servlet.forward.mapping: org.apache.catalina.core.ApplicationMapping$MappingImpl@28b89

__prepare_recursion_counter: 1

javax.servlet.error.status_code: 500

struts.actionMapping: noActionMapping

brave.SpanCustomizer: SpanCustomizer(RealSpan(6aca5b739d1cbee1/6aca5b739d1cbee1))

com.atlassian.confluence.impl.profiling.DecoratorTimings: com.atlassian.confluence.impl.profiling.DecoratorTimings@5156fc72

org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.REQUEST_EXCLUDED_FROM_ACTION_MAPPING: false

com.opensymphony.sitemesh.APPLIED_ONCE: true

javax.servlet.error.message:

javax.servlet.error.servlet_name: noop

brave.propagation.TraceContext: 6aca5b739d1cbee1/6aca5b739d1cbee1

__wrap_recursion_counter: 1

com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true

atlassian.core.seraph.original.url: /500page.jsp?targetStatus=current

brave.servlet.TracingFilter$SendHandled: true

com.atlassian.gzipfilter.GzipFilter_already_filtered: true

B3-TraceId: 72ab2760c075f5

loginfilter.already.filtered: true

javax.servlet.error.request_uri: /confluence/rest/experimental/relation/touched/from/user/current/to/content/214401903

com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true

com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter: true

javax.servlet.error.exception: javax.servlet.ServletException: Filter execution threw an exception

os_securityfilter_already_filtered: true

com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter: true

--------------------------

Parameters

--------------------------

targetStatus : current

caused by: javax.servlet.ServletException: Filter execution threw an exception

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:196)

caused by: java.lang.NoClassDefFoundError: com/opensymphony/xwork/config/ConfigurationManager

at com.atlassian.plugins.authentication.impl.web.filter.authentication.ConfluenceAuthenticationFilter.shouldFilter(ConfluenceAuthenticationFilter.java:78)

2023-01-13 08:08:38,954 INFO [http-nio-8090-exec-19] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog

Request Unique ID : ca848014-d2de-41af-be80-8699a6d791fe

[AAMIR ANSARI]

Hi,

Looks like there is some issue with the authentication plugin

caused by: java.lang.NoClassDefFoundError: com/opensymphony/xwork/config/ConfigurationManager

at com.atlassian.plugins.authentication.impl.web.filter.authentication.ConfluenceAuthenticationFilter.shouldFilter(ConfluenceAuthenticationFilter.java:78)

I would suggest trying to delete the line which contains : com.atlassian.plugins.authentication.atlassian-authentication-plugin in table PLUGINDATA and then start confluence. 

Backup your database and run the below query:

delete from plugindata where pluginkey = 'com.atlassian.plugins.authentication.atlassian-authentication-plugin'; 

Then start the confluence again.

Let me know how it goes.

[togo]

@John Appleton  : you need to connect to the Confluence database as documented in https://confluence.atlassian.com/confkb/how-to-manually-remove-malfunctioning-add-ons-113705118.html. 

In particular, use 

select PLUGINDATAID, PLUGINKEY, FILENAME, LASTMODDATE from PLUGINDATA;
to locate the plugin, then 

delete from PLUGINDATA where PLUGINDATAID= XXXXXX;

To remove it. Then restart Confluence, and re-upload the previous plugin, which you have previously downloaded from https://marketplace.atlassian.com/apps/1216096/sso-for-atlassian-server-and-data-center?hosting=datacenter&tab=versions (make sure to select the correct edition, and version -- in my case its DataCenter & 4.2.17)

[togo]

@AAMIR ANSARI : yes, that's what I did. But the problem is that that plugin's latest version is causing this problem.

[John Appleton]

@togo Thanks for that, I'll have a go at that. I was on that version before also.

[John Appleton]

@togo That Worked perfectly, I now have a fully functioning Confluence server again. Thanks for the steer on this, much appreciated.

[AAMIR ANSARI]

H @John Appleton 

Could you please share the error snippet from the logs after you are attempting to restart the confluence?

Thanks,

Aamir

[Joel Andrews]

I am experiencing the same thing when I upgraded the same app today, it made Confluence completely unusable.

[Slobodan Lazic]

Es tut mir leid zu hören, dass du Probleme mit der aktualisierten App hast. Um das Problem zu beheben, gibt es einige mögliche Lösungsansätze, die du ausprobieren kannst:

1. Überprüfe, ob es bekannte Probleme oder Inkompatibilitäten mit der aktuellen Version der App gibt. Dies kannst du auf der Website des App-Entwicklers, in Support-Foren oder in der App-Beschreibung im App Store nachsehen.

2. Schaue, ob es möglicherweise eine Möglichkeit gibt, zur vorherigen Version der App zurückzukehren. Manche App-Stores bieten diese Option an, wenn eine Aktualisierung Probleme verursacht. Dadurch könntest du vorübergehend auf die ältere Version zurückgehen, bis das Problem behoben ist.

3. Wende dich an den Kundensupport der App. Sie können dir möglicherweise weiterhelfen, indem sie das Problem analysieren und dir eine Lösung anbieten.

4. Wenn das Problem dringend ist und die App unbrauchbar ist, könntest du in Betracht ziehen, die App ganz zu deinstallieren und erneut zu installieren. Beachte jedoch, dass dadurch möglicherweise gespeicherte Daten oder Einstellungen verloren gehen können. Sichere daher vorher wichtige Daten, falls möglich.

5. Wenn keine der oben genannten Optionen funktioniert, kannst du auch die Möglichkeit in Betracht ziehen, auf eine alternative App umzusteigen, die ähnliche Funktionen bietet.

Es ist wichtig, dass du auch Feedback zum Entwickler der App gibst, um das Problem zu melden. Dies kann dazu beitragen, dass das Problem schneller behoben wird und anderen Benutzern hilft.

Ich hoffe, dass dir diese Tipps bei der Lösung des Problems helfen. Wenn du weitere Fragen hast, stehe ich gerne zur Verfügung!