Firewall configuration without wildcards

[Steffen Maier]

Hello,

we are using self hosted Jira, Confluence both with plugins.

Now we have a new firewall (no proxy) and would like to open a way for updates.

What servers do these products (and plugins) need to update themselves? And which ports of course.

I need the domain name (like update.atlassian.com) and no wildcards (NOT *.atlassian.com).

It is not possible to configure a wildcard on a firewall. You need a proxy for that.

Thanks,

Steffen Maier

[Shannon S]

Hello Steffen,

In order to update your add-ons via UPM, you will need to configure your firewall according to the instructions from Configuring Marketplace Connectivity.

To have certain UPM features function properly, you may need to modify your firewall configuration. In particular, you need to permit TCP connections between UPM and external servers.

Since IP addresses for a given domain can change over time, Atlassian recommends that you configure your firewall policy by hostname rather than by numeric IP address. If you do need to configure rules by IP address, we suggest that you use a network analysis tool to investigate outgoing connections made by UPM. And keep in mind that you may need to update the rules on occasion, in this case.

Firewall Rules

To allow UPM to perform online functions behind a firewall, you need to set up firewall whitelist rules that enable UPM to connect on port 443 to these servers:

• *.atlassian.com: UPM connects to several servers in the atlassian.com domain, including marketplace.atlassian.com, marketplace-cdn.atlassian.com, id.atlassian.com, maven.atlassian.com, and others.   

• *.cloudfront.net: certain Marketplace assets (screenshots, logos etc) are hosted on cloudfront. Calls to that domain are expected.

Many firewalls do allow configuration by wildcard, but in the case that yours does not, you can use the IP address solution I have highlighted above.

Jira and Confluence will need to be upgraded manually.

• Upgrading Confluence
• Upgrading Jira

Let me know if you have any questions about that.

Regards,

Shannon