Grant access to a restricted page while logged in to former employee's account

[pedro.o]

Hi all, 

We have a user who left and she had some restricted pages. One of our Space admins logged in as her (after enabling her account and using the login as user option on Confluence). But when she goes to edit the restrictions she gets the error in the picture below. 

How do we get around this? If the space admin is logged in as the user, wouldn't they be able to edit all the restricted pages? Both the space admin and the user have full permissions for the space that hosts the restricted page.

Thanks

[Andy Gladstone]

@pedro.o Welcome to Confluence!

What licensing structure are you on? If you have Premium or above, the Admin should be using the Admin Key to log in where they can then override or change permissions as a Site Admin, not as the user themselves.

Here is a link to that documentation:

https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/

[pedro.o]

Thanks Andy, we don't have premium. We're unable to use the key. 

I'm wondering why she gets that error though, about the user not being able to search the database?

Thanks,

Pedro

[Andy Gladstone]

@pedro.o I wish I could help more. I recommend you open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

Hope they can help you resolve this!

[pedro.o]

Thank you Andy! Appreciate you taking the time! 

I'm going to do that now.

Thanks,
Pedro

[Saad Khan]

Hi Pedro, I am in the same situation as you. We have some pages that are locked by former employees. Unfortunately I did not have any luck with support. Did you manage to find an alternate solution short of upgrading?