Has admin permission behaviour changed lately (since May 2019)?

[Helen Gosper]

Wondering if anyone else has had similar issue, and how they resolved it.

I'm a site-admin in our Confluence cloud instance and I need to partly unrestrict a page that a user without admin permission has restricted. 

I used to be able to do this but I'm not sure if this behaviour has changed recently, or whether I may be thinking of when we were on Confluence Server. Surely there must be a way for the person who is responsible for the site to be able to view/edit and unrestrict a page?

Advice anyone? (please don't say to upgrade to cloud premium).

thanks

[Darryl St. Pierre]

I'm in a similar situation right now. I have a former user that restricted a page and I am unable to do anything with it.

I believe you need to work with Atlassian Support directly to have them change the access rights/restrictions. They are the only ones with permissions above a Site Admin, and I believe I've seen this scenario addressed in this fashion.

[Helen Gosper]

Hmm, this is a bit annoying when you're trying to do this work in real-time. I reached out to Atlassian Support yesterday so hopefully I'll hear something soon.

[Darryl St. Pierre]

Looking forward to hearing the final word on this!

[Helen Gosper]

Currently working with an Atlassian support person who is looking into it with me - I'll let you know the outcome.