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Has anyone not been able to remove a label from a page in confluence?

Danielle Donley November 8, 2019

I copied a page to create new and there is one label I cannot get rid of - all other labels can be removed and added back just fine. Any tips?

2 answers

0 votes
Manoj Jain November 8, 2019

Are you facing this error while creating a new page as well?


If not then just carefully look at context of entire page in edit mode and see if there is some residue from copied page that's causing this.


Danielle Donley November 8, 2019

It does not happen when I create a new page. Unfortunately, this page link has already been sent out as client communication so I cannot create new at this point. 

What residue would I be looking for while editing? 

Manoj Jain November 8, 2019

Sure and looks like GraphQL would have been used to fetch some data via APIs on that page and you may have some reference still remaining.

0 votes
Sven Schatter _Lively Apps_
Atlassian Partner
November 8, 2019

What happens when you're trying to remove the label? Do you see an error message or is it just not getting removed?

Danielle Donley November 8, 2019

I receive an error, the label goes away from the menu, but stays on the page. 

 

Error: 

Image 46.png

softcrts
Contributor
November 8, 2019

Hi, it is possible that you installed some plugins that cause this error.

You can try, to unactivate temporerly one by one to see which one is causing that.

PS : you need to do CTRL + Shift + R to force refresh cache on the page with the labels.

Danielle Donley November 8, 2019

The only plugin we have is Google Analytics - do you think that could cause this? Thank you for your help!! 

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