How do I change the index format of a multi-level list in a Confluence document?

[John Bottiger]

I was updating my multi-level list in a Confluence document (draft), and as I pressed the TAB key, I expected my multi-level list to look like this:

1.  Text

2.  Text

      a.  

Instead, it looks like this:

1.  Text

2.  Text

    1.

Please advise as to how I can change the '1' to 'a'.  Thanks.

[Andy - PTC Redundant]

Hey @John Bottiger

Are you on Cloud, Server or Data Centre?

It's an odd incident because on our Cloud Confluence (most basic version possible with no Apps/Plug-Ins it's standard for Number then Letter is tab is applied.

Silly question, but have you removed the bullet function completely, then reapplied it step-by-step?

[John Bottiger]

I am on the Atlassian Server I believe.

I'm not sure how I would go about reapplying the bullets and numbering on it.  My format goes like this:

• Main item
  1. Subitem 1
  2. Subitem 2
     1. Sub-subitem a (index shows '1' as shown, but should be 'a' ).

Thanks.

[Andy - PTC Redundant]

If you're on Server immediately contact your Atlassian Admin (if your company has one) so that they can look into. Sounds like a setting issue, I just don't know where exactly as I'm, not in your system...

Could be in a Blueprint (Spaces settings) but might have been edited on a more global level.

As you know it should go:

1. Number

    a. Letter

        i. Roman numeral

            1. Number (again, and etc).

[John Bottiger]

I actually went ahead and created a new document (blank page).  From there, I copied-pasted the items from the old document, after creating each index line, one at a time.  It's tedious, but until I have THE solution, this is mainly a workaround for me.

[Andy - PTC Redundant]

Ah.... and the workaround is working now? Sounds a bit like a bug... formatting got itself confused.
Is the page content heavy!?

[John Bottiger]

It seems to be working--the workaround that is.

I figured since the content is only a page and maybe 2-3 lines on page 2, it's better than potentially waiting for an answer as everyone's apparently busy (which is understandable, no worries).

Thanks again.

[Andy - PTC Redundant]

Irritating to have to do the workaround. :o( Better than nothing. Good luck with it!!