How to reach tech support for persistent server issues?

[Frank Morales]

I've recently started receiving a server error when trying to accessing the manage apps page for my space. This has persisted for multiple hours now. 

Whats the best way to get in touch with tech support to investigate?

[Benjamin]

Hi Frank,

You can use this link:

https://support.atlassian.com/contact/#/

You may want to try to restart your Jira service and see if you are able to access the managed app page. If you are, I would try to set your Jira to safe mode 

https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html

Then enabling your apps one by one to see which could be the issue while monitoring the log output for any errors.

Hope this helps.

[Frank Morales]

Hi Ben, 

This issue is actually for our company confluence space. The support link you provided directed me to this question/ticketing system. 

It appears now that server is down for our entire confluence site. Here is the error we're seeing now. 

This is bricking our operations. Whats the best path forward to expediting this issue?

[Frank Morales]

Site address is https://wayki.corp.goog/

[Frank Morales]

Is there an urgent/priority path to connecting with live tech support on this issue? 

[Frank Morales]

To file a ticket with support I need the SEN number but given I can't access our space at all, I'm not able to get that number. 

[Benjamin]

Your SEN number is also located my.atlassian.com. Whoever purchase and/or is the owner of the license, should have that information when the logon. 

You may want to check with your admin or whoever owns your instance to see if they have an Account Manager they work with to escalate your issue.

Thanks,

Ben