I want a copy of my data.

[Graham Frost]

I am requesting a copy of my data & all content created by my account. I had submitted a formal request, however the request was cancelled and I was told to create a ticket here. 

[Aaron Pavez _ServiceRocket_]

Hi @Graham Frost 

To better understand, do you have your own confluence cloud instance?

Do you want a backup of that instance?

Do you have access to the instance? You can do a space export or site backup.

https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

Is that what you are looking for?

REgards

[Graham Frost]

Hi Aaron. My understanding is that my Confluence account was deactivated earlier this year and my current confluence that is currently active under the same account does not have my old data on it anymore. I am looking to retrieve my old data. Is this possible? Or is the data gone. 

[Aaron Pavez _ServiceRocket_]

Hi!

If it were a free plan, then no.

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

What happens to Free plan apps if they're inactive for too long?

Confluence

Confluence sites on the Free plan will be deactivated after 120 days of inactivity. To prevent your site being deactivated, just log in and view any Confluence page—that’ll count as activity and reset the 120-day clock.

Data retention period

The length of your app’s data retention period will depend on the plan and billing system. At the end of this data retention period, your app’s data will be permanently deleted and cannot be recovered. If you want immediate deletion of your data, you can submit a request.

regards