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Images issues not exported in PDF or Word documents

Julien Echavidre March 6, 2019

Hi there,

I have a problem in Confluence: when I insert a Jira issue inside a Confluence page, and if this issue have an image in the description field, this image is not shown in the exported PDF or Docx file. I think this is because the image is on a remote server.

Is there a way to fix this? Do you know this problem?

Thanks for your answers,

Best regards,

Julien

2 answers

2 accepted

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Answer accepted
Trevor Angle
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 10, 2025

Hi @Julien Echavidre,

This is Trevor from the Confluence team. Just wanted to let you know that we have fixed this bug for PDF export in Confluence Cloud: https://jira.atlassian.com/browse/CONFCLOUD-37123 

Best,

Trevor Angle

0 votes
Answer accepted
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2019

Hello Julien,

This is indeed a known problem. We have a bug for it below:

Please vote on the request that affects you in order for us to keep track of the number of impacted users.

Thank you for reporting this!

Take care,

Shannon

Julien Echavidre March 8, 2019

Hello Shannon,

Thanks a lot for the info. I have voted. Unfortunately, the issue was created almost 4 years ago... I'm afraid to not have a quick solution for that.

Do you know if there's a 3rd party plugin that can fix the problem?

Thanks a lot. :)

Best regards,

Julien

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2019

Julien,

I'm not aware of any workarounds, unfortunately. It might be worth having a look at a few of the PDF Export Add-ons in Marketplace?

Another idea; if you were to export to PDF using the Print function in your browser, does it include the images then? 

Regards,

Shannon

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