Import Space Not Working

[Joseph Harmon]

I am taking over a project from an external organization, so they exported their confluence space and sent me the files.

I imported using the admin 'Import Space' steps and it says it was successful, but I can't see the space. I'm the site/organization owner so I don't think it's a permissions issue unless the export carried over permission constraints (I was not a member of the source organization at all).  Anyone know how to debug this or fix this? Thanks

[Thiago P _Atlassian Support_ · Accepted solution]

Hey there @Joseph Harmon ,

It takes a while for a new Space's contents to be indexed and fully available in the UI. Also, larger Spaces will take longer to be fully indexed.

If it's been over a couple, hours, then you should check if the Space already exists under Space Permissions as suggested by @Aaron Pavez _ServiceRocket_ .

PS: there's no need for the Space to be re-exported as Recover Space Permissions is a post-import step.

[Joseph Harmon]

Hi @Thiago P _Atlassian Support_  Thanks for the reply and clarification!

I tried the import yesterday (nearly 24 hours ago) and still don't see that space. I tried again today to import a different space (different space key/id) and don't see the 2nd one either.

I'm looking at this page right now and all I see are personal space for myself and 2 other teammates I invited:  https://<my-organization>.atlassian.net/wiki/admin/space-manager 

...is that the correct page to be looking at? I also checked for archived/trashed spaces and there's nothing there.

[Joseph Harmon]

@Thiago P _Atlassian Support_ I don't know if it helps, but if I look at my Audit Logs, I can see that 2 imports started (one yesterday, one today) with 2 different space keys, of course.  I don't see any follow-up logs that show the operation completed.  Is there any other way to check progress?

[Thiago P _Atlassian Support_]

Unless those Spaces are huge in size, the process should not take that long to finish.

The URL you should be checking is:

https://<your-domain>.atlassian.net/wiki/admin/permissions/space-permissions/allspaces 

Notice you need to search by Space Key.

If you're not able to find those Spaces, please open a Support ticket and our Team will be able to check the status of the import process.

[Joseph Harmon]

@Thiago P _Atlassian Support_ 

Ah, I do see them listed on that page, along with links to "recover admin permission." I will follow that link and hope it works out, thanks for the help!

(They are both quite large, btw) 

[Aaron Pavez _ServiceRocket_]

Hi @Joseph Harmon 

When you export a space, you need to make sure you recover the permission:

Gear icon -> settings -> space permissions -> click recover next to the space.

If that doesn't work, add yourself to the space permissions.

Regards - Aaron

[Joseph Harmon]

Hi @Aaron Pavez _ServiceRocket_ 

Thanks for the reply. The 'recover' step is something you do before you export, from inside the source organization?  I don't have access to that, would I have to ask the other company to export it again?

[Aaron Pavez _ServiceRocket_]

> The 'recover' step is something you do before you export,

After. 

It could be a permission issue. Try adding yourself to it.

If you are using premium, you can use an admin key to bypass permissions:

https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/

regards

[Joseph Harmon]

Thanks.  I am on a Premium trial at the moment.

I don't see a way to utilize the admin key, because I can't navigate to any pages in order to use that prompt. My account appears empty, aside from a couple template pages that Confluence stubs out in the beginning. Please correct me if I've misunderstood :) thanks