Incorrect Billing Charges and Missing Invoice

[Talha Imtiaz]

Hello Bitbucket Support Team,

I recently purchased the $19 Bitbucket plan. However, I noticed that I was charged $20 first and then an additional $10 afterward.

• The $20 charge is unclear because my plan is $19.

• The additional $10 charge does not have any invoice available in my billing history.

Could you please clarify why these extra charges occurred and provide me with the missing $10 invoice? If this was an error, I kindly request a refund for the incorrect charge.

Looking forward to your assistance.

Thank you,

[Matteo Vecchiato]

Hi @Talha Imtiaz ,

Welcome to Atlassian community.

This is the community, for this kind of requests I suggest to open a ticket to the official support channel: https://support.atlassian.com/contact/#/ 

Kind regards