Internal Service Error After Upgrade

[koncepp]

I just performed an upgrade from 7.15.0 to 7.16.0 using the Linux installer (as I always have). However, upon server startup, I receive the following:

java.nio.file.NoSuchFileException: /opt/atlassian/confluence/confluence/WEB-INF/lib/lucene-queryparser-4.4.0-atlassian-4.jar

This file does exist but it version "atlassian-6". I already tried clearing the plugin cache and this did not resolve the issue.

Update:

It appears as though I can get the server to start if I copy the WEB-INF/libs folder from a backup copy of my 7.15 libs, but then none of the content actually appears normally. In addition, even though 7.16 is installed, it still generates in the footer that it's running "7.15".

[Rilwan Ahmed]

@koncepp 

While downgrading, if you have app backup folders, add lucene-queryparser-4.4.0-atlassian-4.jar to 
/opt/atlassian/confluence/confluence/WEB-INF/lib/ folder before starting confluence.

I would suggest you to contact Atlassian Support 

https://support.atlassian.com/customer/servicedesk-portal 

[koncepp]

I have tried this to no success as it just ends up failing on multiple mis-matching version libs. Unfortunately, contacting Atlassian support isn't possible either due to this being a Starter license.

[Pramodh M]

Hi @koncepp 

Are you able to access the server?

If you are able to see the UI, you should be able to see the KB Link

Can you assist with a screenshot with more info

Thanks

[koncepp]

Good morning,

A screenshot won't capture the entire screen but this is the entire output of the page. I also receive a similar error when downgrading back to 7.15.

Type Exception Report

Message java.io.IOException: java.lang.reflect.InvocationTargetException

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.lang.IllegalStateException: java.io.IOException: java.lang.reflect.InvocationTargetException
 org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:101)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:263)
 org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:281)
 org.apache.catalina.webresources.Cache.getResource(Cache.java:62)
 org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:216)
 org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:225)
 org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2359)
 org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:870)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1371)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1215)
 com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:56)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Root Cause

java.io.IOException: java.lang.reflect.InvocationTargetException
 org.apache.tomcat.util.compat.Jre9Compat.jarFileNewInstance(Jre9Compat.java:209)
 org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:226)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.openJarFile(AbstractArchiveResourceSet.java:314)
 org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:97)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:263)
 org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:281)
 org.apache.catalina.webresources.Cache.getResource(Cache.java:62)
 org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:216)
 org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:225)
 org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2359)
 org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:870)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1371)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1215)
 com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:56)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Root Cause

java.lang.reflect.InvocationTargetException
 java.base/jdk.internal.reflect.GeneratedConstructorAccessor7.newInstance(Unknown Source)
 java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
 org.apache.tomcat.util.compat.Jre9Compat.jarFileNewInstance(Jre9Compat.java:206)
 org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:226)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.openJarFile(AbstractArchiveResourceSet.java:314)
 org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:97)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:263)
 org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:281)
 org.apache.catalina.webresources.Cache.getResource(Cache.java:62)
 org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:216)
 org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:225)
 org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2359)
 org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:870)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1371)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1215)
 com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:56)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Root Cause

java.nio.file.NoSuchFileException: /opt/atlassian/confluence/confluence/WEB-INF/lib/lucene-queryparser-4.4.0-atlassian-4.jar
 java.base/sun.nio.fs.UnixException.translateToIOException(Unknown Source)
 java.base/sun.nio.fs.UnixException.rethrowAsIOException(Unknown Source)
 java.base/sun.nio.fs.UnixException.rethrowAsIOException(Unknown Source)
 java.base/sun.nio.fs.UnixFileAttributeViews$Basic.readAttributes(Unknown Source)
 java.base/sun.nio.fs.UnixFileSystemProvider.readAttributes(Unknown Source)
 java.base/sun.nio.fs.LinuxFileSystemProvider.readAttributes(Unknown Source)
 java.base/java.nio.file.Files.readAttributes(Unknown Source)
 java.base/java.util.zip.ZipFile$Source.get(Unknown Source)
 java.base/java.util.zip.ZipFile$CleanableResource.<init>(Unknown Source)
 java.base/java.util.zip.ZipFile$CleanableResource.get(Unknown Source)
 java.base/java.util.zip.ZipFile.<init>(Unknown Source)
 java.base/java.util.zip.ZipFile.<init>(Unknown Source)
 java.base/java.util.jar.JarFile.<init>(Unknown Source)
 java.base/jdk.internal.reflect.GeneratedConstructorAccessor7.newInstance(Unknown Source)
 java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
 java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
 org.apache.tomcat.util.compat.Jre9Compat.jarFileNewInstance(Jre9Compat.java:206)
 org.apache.tomcat.util.compat.JreCompat.jarFileNewInstance(JreCompat.java:226)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.openJarFile(AbstractArchiveResourceSet.java:314)
 org.apache.catalina.webresources.AbstractSingleArchiveResourceSet.getArchiveEntry(AbstractSingleArchiveResourceSet.java:97)
 org.apache.catalina.webresources.AbstractArchiveResourceSet.getResource(AbstractArchiveResourceSet.java:263)
 org.apache.catalina.webresources.StandardRoot.getResourceInternal(StandardRoot.java:281)
 org.apache.catalina.webresources.Cache.getResource(Cache.java:62)
 org.apache.catalina.webresources.StandardRoot.getResource(StandardRoot.java:216)
 org.apache.catalina.webresources.StandardRoot.getClassLoaderResource(StandardRoot.java:225)
 org.apache.catalina.loader.WebappClassLoaderBase.findClassInternal(WebappClassLoaderBase.java:2359)
 org.apache.catalina.loader.WebappClassLoaderBase.findClass(WebappClassLoaderBase.java:870)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1371)
 org.apache.catalina.loader.WebappClassLoaderBase.loadClass(WebappClassLoaderBase.java:1215)
 com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:56)
 com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Note The full stack trace of the root cause is available in the server logs.