Is anyone having an issue with the macro @Mention?

[Manessa Hall]

When I try to use it for a new user, then it is not allowing me to mention them. The @Mention works for our other users though.

[Manessa Hall · Accepted solution]

Here was our answer: We did a re-index for the product, and it corrected the @mention macro.

[William Zanchet [Atlassian]]

Hi Manessa,

The mention feature rely on Confluence's index. If we have a malformed index, we can have problems trying to find users when we use such feature. This problem usually happens after an upgrade or a Confluence that is running for a long time. To fix the problem, we need to do a rebuild of content indexes from scratch.

I hope this helps.
WZ

[Manessa Hall]

We did a re-index for the product, and it corrected the @mention macro.

[Manessa Hall]

We did a re-index for the product, and it corrected the @mention macro.

[Daniel Jonsson]

Have you checked "Browse Users" under "Global Permissions" and made sure that the correct groups are added?

[Daniela Scheiwe]

Hi! Do you use external user management? If yes, a user directory sync might solve the problem!