Is it possible to copy JIRA portal 'details' into an automated comment?

[Stephen Lawrence]

Is it possible to copy the 'details' data raised in the JIRA portal automatically into the comments on the ticket?

I want an issue raised from the portal to automatically forward to someone else along with the details shown in the portal

thanks

Stephen

[Fabian Lim · Accepted solution]

Hi @Stephen Lawrence

Yes, you can with jira automation as an option.  You will have to create the a rule and use smart values to capture the field information. Link: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Trigger: issue created

Action: send email to whoever needs to get it.

Content:

Forname: {{issue.forename}}

Surname: {{issue.surname

Due date: {{issue.duedate}}

Etc.

You may have to use customfield # if you have fields with the same name.

Cheers

[Stephen Lawrence]

hi @Fabian Lim 

I've looked at the smart rules.  Usually {{issue.description}} would do the job, but not in this case unfortunately.

Their are custom fields set up on a form on our portal.  When the form is filled out, a ticket is generated on our JIRA support project.

On the ticket, the description box is not populated

I can't figure out which smart value will copy this data to the comments box.

Any help would be great :)

Thanks

Stephen

[Fabian Lim]

You may have to enter the exact customfield # instead. Since the portal allows you to have different names on the fields.

First identify the customfield names from the create screen in your project settings.

Then go to the system customfield field configurations, look for the customfield and in the customfields edit the configuration of the field and in the url you should see the ID.

The smart values will be {{issue.customfield_xxxx}}

[Stephen Lawrence]

thank you very much @Fabian Lim , I've got it working now

you're a star!