Is there a Confluence knowledge base best practice examples for JIRA Service Desk?

[Greg Warner]

Hi,

Years ago (2007) Sarah Maddox wrote a blog article on the best methods to write technical documentation in Confluence and there were some subsequent articles by Matt Hodges. These use old screenshots from Confluence. Since then there's been nothing.

We're about to brief our I.T. teams on some best practices and suggestions on writing Confluence articles to support our JIRA Service Desk implementation. Is there an updates series I'm missing? Does anyone have any examples I can show our I.T. teams?

thanks

• Greg 

[Andrew Johnstone]

Hi Greg,

The below URL should help with initial information towards utilising Confluence as a Knowledge Base (KB Articles) integrated with JIRA Service Desk.

The ability to create Knowledge Base articles dynamically within an issue is also a great way for your I.T. teams to begin building a KB for self service enablement with future issues.

https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base