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Issue with application links from confluence

Shanthi Chidambaram
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January 30, 2019

We are unable to view/navigate from confluence to jira even after the successful application links setup.

 

Note: This is happening only for few users. Attached the screen shot and error details for your reference.01_Confluence_jira_links_error.jpg02_Confluence_jira_links_error.jpg03_Confluence_jira_links_error.jpg04_Confluence_jira_links_error.jpg05_Confluence_jira_links_error.jpg06_Confluence_jira_links_error.jpg

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Jobin Kuruvilla [Adaptavist]
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January 31, 2019

Can you check whether those users have JIRA access? The users should use their JIRA login to do OAuth authentication and it is a one time setup.

If the users are not licensed in JIRA, they will get error during OAuth authentication.

Shanthi Chidambaram
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 31, 2019

User has JIRA access and can login successfully. This issue is occurring post login only.

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