Jira Operations smart links doesn't seem to work

[Rob]

Hello Team...I am trying to update the Operations section of Jira service management in our company confluence but if I try and put smart link for "What is a Alert" I get an error display "We can’t display content from this type of Atlassian Support link. Open link in a new tab to view content." It appears that an of the links to Jira Operations are showing the issue. Here is the one the links in question. What are alerts? | Jira Service Management Cloud | Atlassian Support

[Marc - Devoteam]

HI @Rob 

Are you trying to add a link to an external web page on a Confluence page?

You should just be able to paste a link on a Confluence page.

I just pasted this link you provided on a random Confluence page and it works

[Rob]

Hello Marc

Yes sir, I am trying to link to external page in Atlassian support but when I do I get this page. Which is a link to link ...which in not what I want 

[Marc - Devoteam]

Hi @Rob 

What if you pate the link on the page, not type it?

It works in multiple Confluence instances I manage and my free tier one as well.

[Rob]

Hello Marc

Yep...that is what I have done, same results. Are you using the Smart Link option when creating the confluence page for this?