Manage app requests error for a month

[Truc Nguyen]

I'm using free plan of Confluence at the moment. Not sure if it's an error or premium planning related? It show as below for a month:

[Vishalakshi Narayana Swamy]

Hi @Truc Nguyen

Welcome to Atlassian community!

From the problem summary, I see that you are unable to view the manage app requests page for your instance.

To investigate further we might need to capture the error in the console logs or the HAR files.

Meanwhile, you can also try the below steps to rule out any issues with the browser or network.

• Make sure that you are running the latest version of the browser, so it will be compatible with the Cloud environment.
• Clear the browser cache so old information is cleared. For example, in Google Chrome.
• Run the browser in incognito mode to see if this is affected by stored information on the browser.
• Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.
• Try on a different machine/environment so we can discard possible different configurations.

Best regards,

Vishalakshi Narayanaswamy

[Truc Nguyen]

thankyou, but it still returns error.

[Vishalakshi Narayana Swamy]

Hi @Truc Nguyen

Can you please confirm all the admin users are impacted by the issue or is it specific to your account?

Best Regards,

Vishalakshi Narayanaswamy

[Truc Nguyen]

Hi @Vishalakshi Narayana Swamy Do you mean Organization admin or User access admin too? I'm the only one with Organization admin role.

[Vishalakshi Narayana Swamy]

Hi @tru

An org admin and the app admin who has access to view the manage apps requests on the site should work for testing.

Best Regards,

Vishalakshi Narayanaswamy

[Truc Nguyen]

Hi @Tomislav Tobijas 

I've tried with incognito mode, it show as below

[Tomislav Tobijas]

Thanks for the info @Truc Nguyen !

I've asked someone from the Community Support team to review this. They should get back to you within a day or 2.

[Truc Nguyen]

FYI, I tried to install Swagger UI+ before get this error

[Tomislav Tobijas]

Hi @Truc Nguyen ,

This shouldn't be related to pricing plans. For example, this instance (screenshot below) is on the Free plan as well and I can open this page without an issue.

Have you tried opening it in incognito mode or a new browser? Also, are other users experiencing the same thing?

Cheers,
Tobi