Migration server to cloud

[Janika Gutmann]

Hello, 

I want to migrate on-premise site to cloud, but I hit the "User limit exceeded in cloud" error.

The users are the same in server and cloud, how can I resolve this.

[abhishek_sharma03 · Accepted solution]

Hi @Janika Gutmann - This is a licensing issue. From the error you have mentioned it seems that you have more active users on Jira server than the license tier on Jira Cloud.

What license tier of Jira Cloud have you purchased and what are the active Jira users on server instance ?

BR

Abhishek

[Janika Gutmann]

Hi, thank You for answering, is there any chance if I disable users and then proceed migration?

BR

[abhishek_sharma03]

Yes, that's possible

[Janika Gutmann]

Hi again, do I understand right- if I disable user accounts, they still have product access and all the info on-premise will be migrated?

BR

Janika

[abhishek_sharma03]

Hi @Janika Gutmann - Disable them only for migration since your cloud licenses are less as compared to that on server. No those users won't have product access.

Else you may increase the user tier of your Jira Cloud instance.

BR

Abhishek

[Sayed Bares [ServiceRocket]]

@Janika Gutmann welcome to the community!

Can you share a screenshot from Overview page of https://admin.atlassian.com/ ? how many users do you have in your Confluence Server?

[Janika Gutmann]

Standard, 24 users in cloud.

Server users: 10