Missing start file on windows server

[Martin Hofmann]

Hello Team, I have installed the ACLI Installer for Windows on a Microsoft Windows Server. When I want to start the program with the shortcut, it expects the "startacli.bat" file. However, this file does not exist in my installation directory. Did I install it wrong?

[Avinash Bhagawati {Appfire}]

Hi @Martin Hofmann ,

We greatly appreciate your efforts in notifying us about the problem you encountered. We have thoroughly investigated the matter and successfully reproduced the issue you reported.

I am pleased to inform you that our development team is actively working on rectifying the issue. They are diligently addressing the matter and implementing the necessary fixes to ensure a smooth user experience. We will keep you updated on the progress of the fix. In the meantime, we would like to offer a temporary workaround.

Kindly follow the steps below:

Edit the shortcut associated with the application and click on the properties, under the target path change "startacli.bat" to "acli.bat" within the shortcut configuration.

By following these instructions, you should be able to circumvent the issue until the permanent fix is implemented.

Thanks,
Avinash

[Reshma Begum {Appfire}]

Hi @Martin Hofmann ,

Good day, I am Reshma from the Appfire support team.

We have created a support request SUPPORT-96975 to better track your request. However, we couldn't add you as a reporter.

Please sign up using this link sign up and share with us the user name or id.
We will then add you as the reporter and confirm.

We would need more details like whether you have installed the installer or the platform-independent distribution. Are you able to launch the ACLI shell from the installation directory? If not, what error do you see? Once you sign up to our portal, please access the referred support request and provide us with these details.

Looking forward to your response!

Thanks,
Reshma

[Aaron Whigham]

Hello Reshma,

I am having the same issue.  Here is my support ticket SUPPORT-96837.  This is a pressing issue for us.  We are on Data Center.

We are hopeful for a resolution soon.

[Naveen Kumar_Appfire]

Hi @Aaron Whigham

I guess you are able to install the ACLI after installing Java on your AWS machine. If you still face any issues feel free to comment in the https://appfire.atlassian.net/servicedesk/customer/portal/11/SUPPORT-96837   

ticket. We will work together.