Need help with support ticket - CA-3188453.

[Arpita Tewary]

I have accidentally requested cancellation of JIRA product. I need to undo it. If the ticket is not addressed in next 24-48 hours, my product will be cancelled by 11th Oct 2024. Need support on priority

[Manoj Gangwar]

Hi @Arpita Tewary  Welcome to the community! 

As per the attached screenshot, you can click on the Undo Cancellation option so cancel this request. 

[Arpita Tewary]

@Manoj Gangwar - When I click on undo, I am redirected to raise support ticket section for which I have already raised a ticket.

https://community.atlassian.com/t5/Confluence-questions/Need-help-with-support-ticket-CA-3188453/qaq-p/2831741#U2831760

[Manoj Gangwar]

You can raise a P1 ticket with Atlassian on the below link. 

https://support.atlassian.com/

[Arpita Tewary]

I have already done that

https://support.atlassian.com/requests/CA-3188453/

[Manoj Gangwar]

Okay. Then wait for there response. 

[Arpita Tewary]

[Arpita Tewary]

Please help on priority. Otherwise it would be a huge escalation

[Arpita Tewary]

[Arpita Tewary]

It shows as Priority level 3, however, it is P0 at my end. Requesting for urgent response

[Jessica]

Hi @Arpita Tewary 

We can see that you have received a reply in the billing ticket and the cancellation was undone.
There is currently a new response for our team waiting for your confirmation there, so when you have the chance to check it, feel free to reply in the ticket. :)

Regards,
Jessica