New site admin, not seeing wheel icon in confluence to recover space perms

[Bill Albertson]

I'm taking over for several people who departed and have not handed over their permissions.

I've worked out how to add myself as a site admin, and gather our logins, but for Confluence, it still sees me as a regular user.  

Even though I'm the correct site admin, and added as a billing contact, the application still treats my account as a regular user.  I need to also re-delegate site spaces, and even though I'm a site admin, I cannot.  The ability to Recover Space Permissions simply isn't there.

https://support.atlassian.com/confluence-cloud/docs/assign-space-permissions/

[Septa Cahyadiputra]

Hi @Bill Albertson

As mentioned, as a site admin you should be able to access Confluence administration/Mission control menu through the cog icon on the top right of your Confluence.

In order to avoid any misunderstanding, could you please let us know how did you grant site administrator to your Confluence site? You should be able to do this through admin.atlassian.com and grant "product admin" privilege to yourself.

Once you are a product admin, you should be able to access the Confluence administration and configure the space administration through mission control.

Hope it helps.

regards,
Septa Cahyadiputra