Not able to access User admin pages

[david_tabor]

I can access confluence but I recently updated the configuration to use LDAP authentication. Now when I go to check the user configuration I get  proxy error.

[Diego]

Hello @david_tabor !

As I understand, you are currently facing Proxy issues while trying to access specific parts of Confluence.

With this behavior in mind, I would like to understand some aspects of the current situation:

1. Is there some kind of warning or error displayed within Confluence logs?
2. Is this Proxy error present regardless of the user accessing the page?
3. Is this Proxy error present on any other page?
4. What happens if you access Confluence with the local administrator account directly from within the server itself (localhost)?
5. What is the proxy currently used with your Confluence instance?

You can also try to bypass your proxy to rule out problems with your Proxy setup as a root cause for this behavior. Here is our documentation about it:

• How to bypass a proxy to test network connectivity

If you need more information about the topics I listed here, we have some links that should be useful for you:

• [Confluence Server] Working with Confluence logs
• [Confluence Server] Connecting to an LDAP directory
• [Confluence Server] Proxy and HTTPS setup for Confluence

Let us hear from you!

[david_tabor]

I fixed it. Confluence was attempting to sync the entire AD server for my very large organization and timing out. Some updates to the LDAP settings seem to have fixed that.

We are all good here.

Thanks,

Dave

[Diego]

Wonderful, glad to know you were able to fix the issue. Also, thank you very much for sharing the solution.

Someone else may face the same problem with the Active Directory and your approach might be what helps them out of it!