Notification e-mails contain images with broken links

[formeroosid]

If I add images to a page and people are watching, the e-mail notification they receive contains links that are not fully qualified, so the images appear as broken links. 

For this example, the base URL is https://confluence.internal.example.com. The HTML email contains images, but the HTML code contains IMG links that look like this:

<img border="0" src="/download/thumbnails/23756802/20170804_NZ5A4627.jpg?version=1&amp;modificationDate=1531237940463&amp;api=v2" width="300" height="200" data-image-src="/download/attachments/23756802/20170804_NZ5A4627.jpg?version=1&amp;modificationDate=1531237940463&amp;api=v2" class="confluence-embedded-image" data-linked-resource-default-alias="20170804_NZ5A4627.jpg" data-linked-resource-id="23756819" data-linked-resource-container-id="23756802">

This cannot be resolved by the e-mail client, hence the links appear broken. Shouldn't the links look like this so the email client can resolve them? 

<img border="0" src="https://confluence.internal.example.com/download/thumbnails/23756802/20170804_NZ5A4627.jpg?version=1&amp;modificationDate=1531237940463&amp;api=v2" width="300" height="200" data-image-src="https://confluence.internal.example.com/download/attachments/23756802/20170804_NZ5A4627.jpg?version=1&amp;modificationDate=1531237940463&amp;api=v2" class="confluence-embedded-image" data-linked-resource-default-alias="20170804_NZ5A4627.jpg" data-linked-resource-id="23756819" data-linked-resource-container-id="23756802">

Thanks for any help you can provide. 

Jamie

[Tinker Fadoua]

Hi Jamie,

Are you a Confluence Cloud? or Confluence Server user?

What email application do you use? Outlook?

[Wolfgang Lutz]

Hi Fadoua,

I have the same problem with a Confluence Server 6.4.4 and Outlook for Office 365 MSO (16.0.10730.20264) 32bit

As I see only the images with the url prefix
http:...../download/attachments/
don't work.

As an example
/images/icons/profilepics/default.png
works.

I only found closed bugs. But the problem is still existing!

I there a solution?

br Wolfgang

[Jon Espen Ingvaldsen Kantega SSO]

Hi Wolfgang.

Do you have a SSO solution interfering with your attachment requests here? If so, does the problem persist if you disable SSO?

Regards,
-Jon Espen
Kantega SSO