Office macro is not recognising attached files

[Rosalind]

Confluence: v5.1.4: I've attached a PowerPoint file via Tools\Attachments. When I use the Office PowerPoint macro the dialogue box does not make the file available for selection. The File field is blank. (I had the same problem with a Word file, and it eventually worked on the third day of trying.)

[William Zanchet [Atlassian] · Accepted solution]

Hi Rosalind,

As far as I know, who does the recognitions of the files, is Office Connector, that is a bundled plugin from Confluence. Probably this plugin could be culprit, that's why is not working. Being that said, lets try to rebuild our bundled plugins, that way, the plugin itself will work.

* Shutdown Confluence
Delete the content from the following folders:
* <confluence-home>/plugin-cache
* <confluence-home>/plugins-osgi-cache
* <confluence-home>/plugins-temp
* <confluence-home>/bundled-plugins
* <confluence-home>/bundled-plugins_language
* Startup Confluence

I highly suggest that you schedule a downtime to perform it, because we don't want to disturb your business.

Cheers,

WZ