PDF Export error

[Kit Crawford]

When attempting to export a (small) space to PDF I get this error:

"We couldn't complete your export. Exception thrown while rendering the page 'null' to the PDF document /data/confluence/home/temp/pdfexport-f848168a-3c0f-44ad-91b6-78aa01eb0bf3/DEVOPS-200122-1748.pdf"

Is there a way to clean out the 'temp' folder to try again?

[Pramodh M]

Hi @Kit Crawford 

Welcome to Confluence!!

Is it Server or Cloud?

If it's Server I would recommend you with checking the directory which is listed in error and retry the export

Here are the KB Links for Server

https://confluence.atlassian.com/confkb/space-export-to-pdf-fails-during-conversion-of-intermediate-html-to-pdf-867339946.html

https://community.atlassian.com/t5/Confluence-questions/Export-to-pdf-error/qaq-p/742135

If it's Cloud, try creating a support ticket, if you are getting the same error.

You could try with removing any external macros or disabling add-ons which are not supported!!

Thanks,
Pramodh

[Kit Crawford]

Hi Pramodh,

It is Confluence Cloud, and the free version so I can't open a support ticket - it was suggested that I post here.

I don't have any external macros or add-ons.

Thanks,

Kit

[Kit Crawford]

I created a new space, copied all of the contents of the DEVOPS space into it, and then tried to export the new space to PDF. I got essentially the same error as I did initially.

If I can't get this fixed via community help or from Atlassian support, then I guess I am done with Atlassian technologies. Jira and Confluence look promising, but if things don't work even when I'm trying it out with the free account, I'm certainly not going to pay for this.

Kit