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[shen chao]

[Valerie Knapp]

Hi @shen chao , welcome to the Atlassian Community and thanks for your post.

I don't see anything on https://confluence.status.atlassian.com/  so you will need to open a ticket to the service desk for this https://support.atlassian.com/contact/ .

Best wishes

[shen chao]

What does it mean?

[Guess_ Brandi N_]

@shen chao You'll want to click where it says, "contact support" and follow the prompts there to open a ticket with Atlassian Directly.