Permission to create a knowledge base category

[Evert Morren]

Each service agent has the possibility to create knowledge base categories. I am looking for an option so that only admins has the possibility to create categories. Is that possible?

[Fabian Lim · Accepted solution]

Hi @Evert Morren

I believe that there is no settings to restrict this. I would recommend that the team reviews the categories in a monthly basis to ensure that they cover the key content of your knowledge base.

Regards

[Evert Morren]

Hi Fabian,

Thanks for answering. I will follow your suggestion.

Regards