Pictures are not being displayed in blog for selected users (CDN issues)

[Tatiana Sedneva]

Issue related to Atlassian blog image attachment displaying.

For several weeks now, there has been reported the issue with displaying pictures in the Atlassian blog. Pictures do not load, relogging into Atlassian does not make any difference nor using other browsers help. It only occurs for some users while others can see the pictures with decent loading time.

More information: According to the requests in the network tool, if a user uses the URL to display the image directly in the browser it works which implies that it is not just a permission problem. The problem seems to be the matter of CDN.

There are two screenshots attached, "log issue" is the browser log with the blog image request that is not working.

Would appreciate if any action related to this bug will be taken or any instructions what can be done by users themselves to resolve the issue are provided. Thank you!

[R. Fuerst]

Hi Tatiana, 

It looks like this question might be better suited for our Confluence Cloud support team. I went ahead and created a ticket on your behalf so that our team can assist. Please check your email for updates!

Thanks,
Rachel

[Tatiana Sedneva]

Hello Rachel,

Okay, thank you! Will follow the progress related to the issue.

Best regards,

Tatiana.