Problem when importing a word document

There is result failed when import a word document into confluence

There is a message: "word.import.error.download.file"

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Also on Cloud with the same issue.

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Hi, we have same problem, also Cloud. Was there any solution for that?

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Hi Shiwen,

Are you using Confluence Cloud or Server? If you're on server, you might want to check the <Confluence-Home>/logs/atlassian-confluence.log file for any errors thrown during the import attempt.

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I am using the Confluence Cloud，

Where I can find the log files?

Thanks,

Simon

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Problem when importing a word document

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