Problem with Confluence and very large number of (>200) drawio images

[Madhav Gudimetla V]

Hi Team,

I have written a confluence document for a product user guide for my company, which has more than 200 images rendered using the drawio plugin.

At the time of writing up the confluence page, I was able to add and publish many drawio images. 

For some reason, in the past 2 days:

• the confluence page doesn't seem to load all images
  • Takes ages to load images
  • Am on 200Mbps internet connection speed
• the edit icon of drawio on mouse hover in the published page doesn't always appear
• editing the confluence page and selecting the edit of drawio image leads to a different problem
  • unable to export the image
  • unable to select all objects and copy/paste to another drawio space  (outside of confluence space!)
  • unable to close or publish the edited drawio image 

I tried on Chrome and Firefox browsers. The behavior is the same.

However, I tried using Safari, and the behavior is different.

• Able to select all drawio objects in edit mode
• Able to copy drawio objects, and paste to another drawio space (outside of confluence space!)
• Able to publish and close the drawio image
• However, the problem still persists in safari
  • unable to export drawio image to .png or .jpg format

Problems to summarise:

• A very large number of drawio images (say > 200) on the confluence page do not load fully
  • Drawio plugin throws an error "there seems to be a problem loading the page or something"
• Edit icon on drawio image in a published confluence page doesn't appear
• Unable to export confluence page to .doc with a large number of drawio to .doc
  • but able to export to .pdf (which is undesired for me) using Chrome, Safari, and Firefox browsers
• Behaviour is different across - Chrome, Firefox, Safari - when working with confluence + very large number of drawio images
• Unable to select all/copy/edit/to publish/close drawio images (in Chrome and Firefox browsers, but NOT in Safari browser!)
• Clearing cache in browsers did not help
  • The chrome browser version is "Version 85.0.4183.102 (Official Build) (64-bit)"
  • Firefox browser version is "80.0.1 (64-bit)"
  • Safari Browser version is "Version 14.0 (14610.1.28.1.9)"

This is preventing me from publishing my work to my customer - highly annoying!

I need a fix for this ASAP! Please help.

[David Benson _draw_io_]

> Drawio plugin throws an error "there seems to be a problem loading the page or something"

Are you certain it's the draw.io app showing this message, could you paste a screenshot please?

Could you also post a screenshot of the draw.io section in the manage apps admin page expanded please? If you'd rather not post these details here, our technical support desk is at https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49. Please include your SEN in the description.

[Madhav Gudimetla V]

Hi David,

Thanks for your response.

I did check over the weekend and found that drawio is showing the image correctly, with the edit pen icon on mouse hover over the image. None of the problems I posted above persist!

As a result, I am unable to capture the error message and post here or in the link you suggested.

Should the problem resurface, I shall post the screenshot and seek resolution.

I think I should close this ticket as its no longer occurring!

Sincerely,