Problem with pictures and screenshots at confluence?

[Zoryana Bohutska _SaaSJet_]

Hi

Maybe someone had a similar problem as me. 

From time to time, pictures and screenshots break down in Confluence pages. Does someone know the reason or can help to fix this?

I will be grateful for any help..

[Manoj Gangwar]

@Zoryana Bohutska _SaaSJet_ 

You may try suggested steps in the below kb. https://confluence.atlassian.com/confkb/uploaded-attachments-can-t-be-viewed-and-downloaded-attachments-give-network-error-816875813.html

Thanks, 

Manoj

[James Conway]

I've had that problem sometimes copying images from Slack or Google Photos - I think it is inserting a link to the image rather than the image. To solve it I download to my desktop and then upload the photo from there.

[Diego]

Hello there @Zoryana Bohutska _SaaSJet_!

This behavior is not what we expected when uploading files indeed. I would like to have some insight on this so we can better understand the situation.

With this in mind, please allow me to ask you a few questions:

1. How did you insert the image in the page?
2. Did you copy and paste the images into the page?
3. Did you resize the images and then publish the page?
4. What happens if you access the affected page with another browser?
5. Is this affecting only one or a number of pages?
6. Is this affecting everyone who looks at the page?
7. Can you still see the images if you go into edit mode?
8. Can the author of the page see the images?
9. Is this affecting other types of attachments?
10. Are the images still present in the attachment list in the page?
    You can find the attachment list under Three dots menu (...) at the top right, then clicking attachments.

I understand that this is a pretty long list of questions, but we need to have a better idea of what is happening on your side!

Further! If possible, could you share the step by step procedure that you generally use when creating pages? I tried to replicate it but, there are many variables that I am not able to account for.

Let us hear from you!

[Ekaterina]

Hello, @Diego 

I've got the same problem. From time to time some users cant see images on some pages. We use Confluence server 7.4.11.

The answers to your questions:

• How did you insert the image in the page?

Copy-paste

• Did you copy and paste the images into the page?

Yes

• Did you resize the images and then publish the page?

No

• What happens if you access the affected page with another browser?

The same behaviour.

• Is this affecting only one or a number of pages?

Images are not corrupted on all pages.

• Is this affecting everyone who looks at the page?

No, only for some users.

• Can you still see the images if you go into edit mode?

Images do not appear in edit mode.

• Can the author of the page see the images?

The author can see the images from time to time.

• Is this affecting other types of attachments?

No.

• Are the images still present in the attachment list in the page?
  You can find the attachment list under Three dots menu (...) at the top right, then clicking attachments.

Yes, they are presented in the attachment list.