Hello @yong hu,
Just following-up from your last question! This is generally a permissions issue.
Have a look at Unable to start Confluence. Error is "Unable to bootstrap application: Could not make directory/ies: <home-directory>". Although the error isn't exactly the same, the cause can be the same:
This issue occurs when the user that is starting Confluence does not have full read/write permission to the Confluence Home and other important directories directory.
The workaround is as follows:
Ensure that the user that is starting Confluence has full read/write permission to the Confluence Home and other important directories directory, including permission to create and delete subfolders.
Even if the permissions look correct, sometimes there can be a few errant files that have the wrong permissions, so it's a good idea to reset the permissions and force them to be reapplied to the Home directory and all subfolders and files.
Example
If your installation is on Linux, and your user that is starting Confluence is called 'confluence' (if not, replace it with the one that is.)
Ensure Confluence is stopped before you make these changes.
sudo chown -R confluence.confluence /var/atlassian/application-data/confluence/
sudo chown -R confluence.confluence /opt/atlassian/confluence/
sudo chmod -R u=rwx,g=rx,o=rx /var/atlassian/application-data/confluence/
sudo chmod -R u=rwx,g=rx,o=rx /opt/atlassian/confluence/
After doing the above, go to /opt/atlassian/confluence/bin and run the following command:
./start-confluence.sh
Let me know if that helps, or if you have any questions about this.
Regards,
Shannon
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