Account Deletion

[Burcu]

Accounts that are not logged in for 120 days are deleted. Is this limit only on the free plan? Is there such a limit on paid plans?

[Valeriia_Havrylenko_SaaSJet]

Hi @Burcu 

This issue only for free plans

[Burcu]

What should I do to prevent it from being deleted? For example, if we connect our team workspace to Azure synapse, would we prevent this?

[Valeriia_Havrylenko_SaaSJet]

@Burcu

If you were not paying for your Jira subscription, if all the Jira products on your site were under the Free subscription, and it had no activity for 120 days then the product is deactivated, as per this document.

As per the details in the Answer on this post, a site with no paid products and where all products have been deactivated will be deleted entirely after 162 days. The data cannot be recovered at that point.

For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in, and view something to restart the 120 days.

[Burcu]

Can this problem be avoided if there is an Azure or Trello connection? We want constant access to our documents.