Atlassian support sucks. how can i contact them via email or phone?

[Shrikant Wagh]

I have a fraudulent charge on our account, but I cannot just get that account to cancel or delete and it is so frustrating not to contact anyone from support. Their support really sucks.

[G subramanyam]

Hi @Shrikant Wagh welcome to the Atlassian community.

Please be informed, an Atlassian Support Engineer will review this post and respond on this thread within 2 business days.

Meanwhile, please post your support ticket number if already raised on this chat.

[Jack Brickey]

Hi @Shrikant Wagh , sorry you are experiencing troubles with getting support. I assume you already have an open support ticket? I believe there should be an escalate button on your request. Is that not the case?

[Vishalakshi Narayana Swamy]

Hi @Shrikant Wagh

I see that there is a ticket already raised with our accounts team and is being tracked CA-3523766.

I have also notified our billing team to prioritize the same.

Best Regards,

Vishalakshi N