Attachment is not recognized in macro media

[aizzeh IT]

I am having an issue with the macro media on Confluence. I have recorded a video using Camtasia 2 and exported the file as a .MOV. I uploaded the file with out a problem and was able to edit it as well.

2 weeks later I finished creating another video and used the same program to create the video; I exported the file the same way to a .MOV and Confluence is not recognizing the attachment as media went I attempt to insert media the drop down is blank, but the file is attached to the page.

This is the error message I am receiving:

Error rendering macro 'multimedia' : com.atlassian.renderer.v2.macro.MacroException: Cannot find attachment 'selection.mov'

I googled this error to see if others are experiencing the same issue and it seems like something similar was reported, but the issue was resolved as a file name issue. Thinking that could of been my issue I renamed the file something simple and removed all spaces. Nope, I am still experience this issue.

Any suggestions? Help.

[Deleted user]

I concur with Ashley and Alexei: a colon in the page title breaks the Multimedia macro.

[Alexei Budsan]

Ashely is correct, if the title of the page has a : in it, it will fail.

Remove the : and it works.

[FQL]

Same here. Wasted a long time trying to figure the problem. Once I removed the colon from the title, everything went fine. 

[Rodrigo Girardi Adami]

Hi there!

I've tried to replicate the problem however the macro loaded in my confluence instance 5.5.2. Are you using an old version of confluence?

I recommend to delete the attachment and the macro from the confluence page and try to attach the mov file without spaces again. This might refresh the macro information.

Cheers,

Rodrigo

[aizzeh IT]

Thank You, I attempted to rebuild the page again and the issue was the : in the title page, not the spaces in the file name!

[Rodrigo Girardi Adami]

Hi Aizzeh,

I couldn't replicate in confluence 5.5.2 even placing a : in the page name. Have you tried to reproduce in the latest version of confluence as well?

If you can reproduce the problem with detailed steps, let me know and I can open a bug report for you.

Cheers,

Rodrigo