Attachments preview-download hangs

[Jaroslav Štefan]

Hello I want to report issue with opening attachments in Confluence.

We running Confluence v 5.9.9, everything is ok in Chrome v 50+ but not in any Firefox version and IE (Edge inc) as well. So how to reproduce this:

1) upload to any page some attachment e.g. picture or any type of file

2) open page in chrome and click on attachment - good (you can see picture or able to download file)

3) try previous step with firefox or ie - it results with permanent hang - see screenshot.

confluence-hangs.png

I also did some research on your KB about this issue but without success.

Note that hangs state results with no errors.

Thank you for any help.

Best regards, J. Štefan

[Jaroslav Štefan]

Hi, I created ticket but someone marked this ticket as solved but without any commnet nor sollution.

So what shall I do for get some help? Because this budǵ is really very limiting!

Thank, regards, J. Štefan

[Jaroslav Štefan]

Just follow-up: https://jira.atlassian.com/browse/CONF-41612

[Jaroslav Štefan]

Sure. Thank you.

Regards, J. Štefan

[Giles B]

Hi Jaroslav,

The best place to raise an issue is via our public issue tracker at https://jira.atlassian.com. There it'll be triaged and someone can work out what the best next step is.